FAQs

Traveler’s FAQ

1. How does Catcherpouch work?

With Catcher pouch, you can subsidize your trip every time your travel. Our travelers usually deliver a handful of items and you will meet amazing people along the way. So here are 9 steps to do it properly:
1) Register in our website with your email address/Facebook/Gmail or LinkedIn account.
2) If you are already a user, let us know when are you about to travel.
3) Let us know your travel mood/method.
4) Select available packages on your way. The Catcherpouch engine will do it for you automatically, as well.
5) Agree on your reward on Catcherpouch’s communication port.
6) Purchase/Collect the desired package.
7) Take the flight/Head to the road/Take the bus, Taxi, Ship or other.
8) Meet with the shopper and deliver your item.
9) Congratulations, You have saved money traveling and expanded your network. We ask you to rate your shopper and let others know about your network and experience.

2. How do I post my travel?

On our website, Post your trip tab, after your Sign up or Login you can post your planned one way or round trip – With the exact date of your departure and arrival -, When your trip is posted we offer some of the orders matching your trip so you can search through them easily.

3. How can I find packages to deliver?

For finding packages to deliver is: On our website, Find order, after your sign up or login you can use our search engine to find matching orders to your travel plan and search through the orders to find best matching order for you to deliver. When making a delivery offer, you have full control over how much you’d like to earn as a fee.

4. What not to carry

Remember that with Catcherpouch you are connecting to a real person who will buy or order an item for you to buy and deliver. Online shopping and courier companies, our shoppers are purchasing their item through you based on trust.
There is a list of prohibited items we suggest you not to carry:
Objects, writings or substances in general whose import, export, production, circulation, distribution, use, possession, sale or transport are prohibited by law (Nationally and Internationally);
Objects which, by their shape, nature or packaging can represent a danger for people, or which can cause damage or soil the equipment of the delivery person or goods of third parties (including packages);
Chemicals, explosive, flammable or radioactive materials, infectious substances, carbon dioxide in solid form (carbon dioxide snow) or other dangerous substances which may constitute a danger;
Perishable biological materials and / or infectious materials, live animals, parasites or products of animal origin;
Objects with annotations on the outer sides contrary to public order or to accepted principles of morality;
Weapons, essential parts of weapons and ammunition, counterfeit weapons, knives, swords, daggers…
Pressurized gases, toxic or corrosive substances, combustibles and organic peroxides;
Counterfeit goods
Currency
Stolen property
Alcohol
Live animals
Firearms, ammunition, explosives or chemicals
Human remains
Pornography or obscene materials
Illegal drugs or regulated drugs (prescription) in violation of law (Nationally and Internationally)
Any product or item related to illegal activities, such as the production of illegal drugs
Any item that is prohibited by law in the place of origin, destination or any jurisdiction of transit through between origin and destination
Batteries
Aerosols or any flammable materials
Knives, batons or other weapons
Certain agricultural products
Generally, the Traveler is responsible to check the prohibited items list in line with the local and international rules.

5. Shoppers aren’t accepting my delivery offers

This might happen because there are many travelers bidding on the same order or another traveler requested a lower traveler fee. It might also happen if you requested a high traveler fee or if you are unable to meet the shopper’s desired delivery day. You can message the shopper directly and discuss the matter.

6. How can I contact my shopper?

Catcherpouch has a built-in messenger where you can chat with your shopper directly. You can also use our messenger to coordinate a delivery time and place. If there is ever a dispute with your shopper, your messages serve as a written record.

7. What do I do after my delivery offer was accepted?

You can move on to the next step which is purchasing the shopper’s desired item and follow each step while being in touch with your shopper. Make sure to message your shopper to confirm order details like size, color and specifications so your shopper confirms and you have a written proof on our messenger.
* Note that the package you accepted to carry for your shopper is your responsibility only so you have to be aware of all related law nationally and internationally.

8. What is My/Traveler’s reward/fee?

A traveler’s fee is the payment shopper makes to you for delivering, packing and sometimes purchasing your item. Remember to communicate with your shopper to settle on the amount you both agree on. We as Catcherpouch do not suggest any amount but we do suggest to communicate with your shopper so that you both agree on a same price.

9. How can I trust my shopper?

Yes, Catcherpouch has focused on building a global network of people who can help and trust one another, that is why we have a peer rating and identification verification system in place so you can check the reliability of all shoppers before making offers. Additionally, shopper payments are held in escrow, ensuring that shoppers pay for all orders and delivery fee. We also encourage and suggest you meet with your shopper in public places for safety purposes while delivering. These procedures are suggested by which you can enjoy making money while traveling.

10. Why do I need to buy my shopper’s item?

There are few options before you pack the purchase.
1) The shopper has a ready to be shipped package and you pick up the package.
2) You only deliver the purchased Item.
3) The shopper is not able to purchase the item themselves and you get the responsibility to purchase the item.
You can choose either with coordination between you and your shopper and proceed.

11. How do I know the item I am delivering is safe to carry?

You may not accept a sealed package, you have to be able to see through the package to be sure there is no item that is prohibited in the country you are traveling to.

12. What if my shopper refuses to pay me?

We suggest you and your shopper our escrow port, otherwise any other payout method is based on trust between you and your shopper. Catcherpouch takes no responsibility in payment conflicts from sources other than escrow port.

13. What happens if I incurred extra expenses purchasing or delivering a product?

The traveler is responsible for any and all customs fees associated with the item they are delivering. We encourage both shoppers and travelers to anticipate any fees, such as customs and shipping costs, ahead of time and to add this extra amount into the traveler fee.

14. When and how do I get paid?

If you and your shopper have decided to pay through our escrow port, we will freeze the asset and give your shopper a code, right at the moment that your shopper has notified us that the delivery has been made, you will be given the code. When you let us know the code the payment process to your account is going to be made. The other options are coordinated between you and your shopper. Meanwhile you can be in contact with our support center.

15. Where do I deliver the order?

Catcherpouch suggests that you and your shopper determine a time and a public place to meet for safety purposes. It is not recommended for travelers to deliver shopper’s order to their home or a private address.

16. What if my shopper doesn’t show up?

If your shopper doesn’t show up, message them to schedule a new time and place to meet. Since they already paid for their order, it is in their best interest to meet with you. If your shopper has not replied to you after several attempts, please email our customer service team so we might be able to advise you.

17. Can I use a courier service to deliver my shopper’s order?

If your shopper anticipates not being able to meet with you in person once you arrive in their city, you can send the item via a courier service. Make sure that this added expense is included in your traveler fee. Catcherpouch is not responsible for lost items or damages. Please note that Catcherpouch is not responsible for shipping made via courier or third party services.

18. What if the price of my item changes after my delivery offer is accepted?

We suggest you make the purchase right after your order confirmation, but if otherwise you can cancel your order or contact the shopper to let them know and settle.

19 Can I withdraw my delivery offer?

Yes, as long as your shopper has not accepted your delivery offer, you can withdraw your offer. However, after the shopper accepts your delivery offer, you have committed to delivering the item, but if you absolutely can no longer deliver the package, contact us and your shopper.

20. What if my shopper cancels the order after I purchased their item?

In the rare event that your shopper cancels the order after you have purchased their desirable item, you may communicate with them and let them know so you get paid.
* We suggest our secure Escrow port for payment so your shopper pays for every service that has been done.

21. What are my options to collect and pay customs duties?

Customs regulations can be very complex, so be sure to research the laws and requirements of any country that you are visiting, so pay close attention to any limits that you could exceed if the value of everything you are traveling with is combined. Travelers should present shoppers with copies of receipts for duties paid. Please note that neither shoppers nor Catcherpouch are responsible for violations of customs regulations conducted by travelers.

Shopper’s FAQ

1. How does Catcherpouch work?

With Catcherpouch you can shop for products that are not available in your country or are too expensive to buy locally. Also, you can order or receive a package from your friend or relative. So here is 7 steps to do it properly:
1) Register in our website with your email address/Facebook/Gmail or LinkedIn account.
2) If you already are a user, let us know about the item you are looking for or you want it to be delivered.
3) Wait for travelers to make delivery offers.
4) Agree on traveler’s reward on Catcherpouch’s communication port.
5) Agree on your payment method provided by Catcherpouch.
6) Meet with your traveler and receive your item.
7) Congratulations, you have saved money shopping and expanded your network. We ask you to rate your traveler and let others know about your network and experience.

2. How do I create an order?

There are few ways to create an order:
1) You have a ready to be shipped package and you want it to be delivered to you/someone else, so you just make your order and declare its value (if applicable) and then negotiate with the traveler who has accepted to deliver your package.
2) You purchase the desired item online and deliver the package to your traveler and coordinate the rest to your delivery point.
3) You are not able to purchase your desirable item yourself, so you post an order requesting a traveling person to your destination to purchase and deliver your package – Remember at all times, you and your traveler must coordinate with each other to make an order and Catcherpouch is not responsible for any communication or miscommunication. – However, to have a secured payment for both parties you could benefit of our Escrow port option.

3. What can I order on Catcherpouch?

Catcherpouch is an on-the-way delivery service that connects people with stuff to send by travelers already heading that way; whether it is across town or country or even an international ride/trip.

4. What not to order

Remember that with Catcherpouch you are connecting to a real person who will buy and deliver/ Just deliver you item to your desirable destination. Unlike shipping and courier companies, our travelers need to be able to fit your item into their suitcase –But you can coordinate with your traveler for being sure –
Items that are particularly large, heavy or bulky may not receive any delivery offers because it will be difficult to transport. You also should not order any item that is illegal in your country.
In addition, Shoppers are obliged to not order or request the prohibited items to be bought or delivered. – in your destination country and origin –
Some prohibited items include, but are not limited to:
Objects, writings or substances in general whose import, export, production, circulation, distribution, use, possession, sale or transport are prohibited by law (Nationally and Internationally);
Objects which, by their shape, nature or packaging can represent a danger for people, or which can cause damage or soil the equipment of the delivery person or goods of third parties (including packages);
Chemicals, explosive, flammable or radioactive materials, infectious substances, carbon dioxide in solid form (carbon dioxide snow) or other dangerous substances which may constitute a danger;
Perishable biological materials and / or infectious materials, live animals, parasites or products of animal origin;
Objects with annotations on the outer sides contrary to public order or to accepted principles of morality;
Weapons, essential parts of weapons and ammunition, counterfeit weapons, knives, swords, daggers…
Pressurized gases, toxic or corrosive substances, combustibles and organic peroxides;
Counterfeit goods
Currency
Stolen property
Alcohol
Live animals
Firearms, ammunition, explosives or chemicals
Human remains
Pornography or obscene materials
Illegal drugs or regulated drugs (prescription) in violation of law (Nationally and Internationally)
Any product or item related to illegal activities, such as the production of illegal drugs
Any item that is prohibited by law in the place of origin, destination or any jurisdiction of transit through between origin and destination
Batteries
Aerosols or any flammable materials
Knives, batons or other weapons
Certain agricultural products
Generally, the traveler is responsible to check the prohibited items list in line with the local and international rules.

5. My order has no delivery offers

It may have occurred because there are not enough travelers heading your city. We suggest that are you are flexible in the delivery dates so you get a delivery offer as soon as possible.

6. Can I message potential travelers?

– You can send a message to any traveler who has made a delivery offer for your order and our website’s suggestion on our frequent travelers.

7. What do I do after I receive a delivery offer?

You can move on to the next step which is communicating with your traveler to discuss and coordinate the procedure of the purchase.

8. What is a traveler’s fee?

A traveler’s fee is the payment you make to your traveler for delivering, packing and sometimes purchasing your item. Remember to communicate with your traveler to settle on the amount you both agree on. We as Catcherpouch do not suggest any amount but we do suggest to communicate with your traveler so that you both agree on a same price.

9. What do I do after I accepted a delivery offer?

When you accept a delivery offer from a traveler, you will need to pay the full amount securely – Our suggestion: Escrow port set in Catcherpouch’s website- where your credit card on file is charged for the total amount of the order, this includes either the item price + delivery fee+ Custom costs or only the delivery fee+ custom costs to the traveler+ any extra fee that may get included in your order. Your payment can be put into Catcherpouch’s secure escrow account and will only be released to the traveler after you confirm the delivery and release the code given to you on payment. Make sure to message your traveler to confirm order details like size, color and specifications so your traveler purchase/delivery is as you want.

10. I want to increase the traveler’s fee I have set. What do I do?

Make sure to include a message to potential travelers that you are willing to pay a higher amount in the notes section of your order.

11. Who pays for the item?

If you are not able to purchase the item yourself, you will request a traveler who purchases your desirable item after your credit is saved in our secure escrow, other than that, If you are able to purchase the item yourself you pay for the item and leave the responsibility of delivery for the traveler. You and your deliverer may reach a consensus on delivering the purchase and pay in cash directly. If there is an issue between you and your deliverer about payment, refund, etc. you may contact us and we will try to manage it. However, this method of payment is not recommended by Catcherpouch and We as Catcherpouch will not take any responsibility for that.

12. Why do I need to pay in advance?

This is for the protection of both you and your traveler. Your payment is put into Catcherpouch’s secure escrow account and only released to the traveler after you confirm delivery. This incentives your traveler to purchase and deliver your product as soon as possible.

13. What are the payment options?

We offer a secure Escrow port on our website, Other than that you can coordinate everything else between you and your traveler.

14. Is my banking information kept private?

Yes, after you enter your payment details, this information is transmitted directly to our payment processor. They use the highest encryption to keep your bank information private and secure.

15. How do I contact my traveler?

Catcherpouch has a built-in messenger where you can chat with your traveler directly. You can also use our messenger to coordinate a delivery time and place. If there is ever a dispute with your traveler, your messages serve as a written record. In the meantime, you may contact the traveler via their registered phone number or email if they have noted the permission.

16. Where do I pick up my order?

Catcherpouch suggests that you and your traveler determine a time and a public place to meet for safety purposes. It is not recommended for travelers to deliver shopper’s order to their home or a private address.

17. What if my Traveler doesn’t show up?

If your traveler doesn’t show up, message them to schedule a new time and place to meet. Since they have not been paid for their delivery service, it is in their best interest to meet with you. If your traveler has not replied to you after several attempts, please email our customer service team so we can help.

18. Can my traveler use a courier service to deliver my order?

If you anticipate not being able to meet with your traveler once they arrive to your city, you can arrange for a local courier service to drop off your item. Catcherpouch is not responsible for lost items or damages. Please note that Catcherpouch is not responsible for shipping made via courier or third party services.

19. What do I do if I want to cancel my order?

You can cancel your order before you accept any traveler’s delivery offer has been accepted from your side, if you accepted their offer and you want to cancel your order you have to let your traveler know and coordinate together.
* If your traveler has already purchased your desirable item, you are obliged to pay the fee.

20. What if my traveler cancels my order?

In the rare event that your traveler cancels your order, we will repost your order on top of the order list for it to have a higher chance of getting new offers. You can still accept a previous offer if you had received several offers before.

21. My order arrived without packaging.

Travelers often remove items from their packaging so that it fits inside their suitcase. If your item is valuable or you prefer to receive your order in its original packaging, please communicate this to your traveler ahead of time. If your item is difficult to pack with the packaging or requires a larger suitcase, your traveler may charge more.

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